Job Description

Job Position: Patient Care Coordinator

Job Overview

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. This vital role combines administrative expertise with patient-centered service, ensuring smooth scheduling, accurate documentation, and effective communication across clinical and administrative departments. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills, attention to detail, and a passion for delivering exceptional patient experiences. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while developing your professional skills in medical administration.

Responsibilities

• Scheduling patient appointments for our Orthopaedic and Physical Therapy Clinics with our Patient Care Coordinating team.
• Verify insurance coverage and benefits through insurance portals and perform insurance verification to facilitate seamless billing processes.
• Manage incoming Referrals and obtain Prior Authorization for Physical Therapy services through insurance portals
• Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Collect Co-Pays and must be able to discuss and collect account balances.
• Communicate with our MDs, DNP, PA, DPTs, PTA, Strength Coaches and Athletic Trainers to ensure positive, efficient and informative patient experiences.
• Provide exceptional patient service by answering multi-line phone systems with professionalism, practicing proper phone etiquette, and addressing inquiries promptly.
• Maintain accurate filing of medical records and documentation review to support clinical operations and compliance standards.
• Collaborate with team members to improve office workflows related to medical office management, insurance verification, and appointment scheduling.

Skills

• Extensive experience with eClinicalWorks EMR and PM systems.
• Strong knowledge of medical terminology, and a basic understanding of CPT and ICD-10 coding.
• Extensive computer skills with familiarity in Microsoft Office Suite and health information management software
• Exceptional organizational skills with the ability to manage multiple schedules efficiently while maintaining attention to detail.
• Previous medical office experience required.
• Strong customer service orientation paired with professional phone etiquette and clerical skills such as filing and data entry.
• Knowledge of HIPAA regulations always ensures confidentiality of patient information
• Ability to work independently as well as part of a collaborative team in a fast-paced environment requiring flexibility and problem-solving skills. Join us in making a difference by providing outstanding administrative support that enhances patient care experiences! This role is essential in streamlining operations while fostering a welcoming environment for all patients we serve.

Salary:

$18.50 - $22.50 per hour

Job Type:

Full-time

Benefits:

• 401(k) with employee matching
• Medical, Vision and Dental insurance
• Short-Term Disability insurance
• Employee assistance program
• Free flu shots
• Free parking
• Paid sick time
• Paid vacation
• Paid training
• 8 paid holidays

Experience:

• Medical: 2 years (Required)

Work Location:

• In person
• Ability to reliably commute
• Lansdowne, VA 20176 (Required)
• Aldie, VA 20105 (Required)

Shifts:

• Flexible Availability (Required)
• Opening (Ortho): 8am – 5pm Monday through Friday
• Opening (Physical Therapy): 7am – 4pm Monday through Friday
• Closing (Physical Therapy): 9:00am – 5:30pm Monday Through Thursday
• No Weekends

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